01. Overview & Applicability
This Refund & Cancellation Policy applies to all commercial transactions conducted by registered employers, recruitment agencies, staffing partners, enterprise organizations, and hiring managers ("Employer," "Recruiter," "You") on the Khoj Jobs AI platform, operated and owned by Quick Genie Solutions Pvt. Ltd.("Company," "We," "Us," "Our").
By purchasing a subscription tier, acquiring prepaid credit packs, adding wallet funds, or using our AI recruitment utilities (including candidate profile unlocks, automated AI voice screening, and job listing promotions), you agree to be bound by the terms detailed herein alongside our master Terms of Service.
02. Subscription Plans & Cancellations
We offer recurring subscription plans (such as Starter, Growth, Pro, and Enterprise tiers) billed on a monthly, quarterly, or annual cadence.
Self-Service Cancellation Anytime
You may cancel your recurring subscription at any time without incurring cancellation fees or penalties. Cancellations can be performed directly through your account under Dashboard → Billing → Subscription or by notifying our billing support team.
Access Retained Through Current Billing Cycle
Upon cancellation, your subscription will not renew at the next billing date. You will continue to have full access to your plan benefits, team member seats, and active monthly quotas until the current paid period concludes.
No Pro-Rata Cash Refunds for Partial Cycles
Except where required by statutory Indian law or as specifically determined under Section 5 (Monetary Refunds), subscription fees paid for an ongoing billing cycle are non-refundable on a pro-rata basis once the cycle has commenced.
03. Credit Purchases & Wallet Balance
Employers can purchase prepaid recruitment credits (individually or in discounted bundles such as Starter 50, Growth 200, or Volume 500 packs) to unlock candidate contact details, initiate automated AI phone interviews, post verified jobs, or run technical evaluations.
- Instant Wallet Credit: Credits purchased via Razorpay (UPI, Netbanking, Corporate Cards) are deposited into your Organization Wallet immediately after payment confirmation.
- 12-Month Validity: Purchased credits carry a standard validity period of 12 (twelve) months from the transaction date. Active subscriptions allow unused credits to roll over automatically.
- Non-Transferability: Credits are tied to the purchasing organization account and cannot be transferred, sold, or bartered to third-party accounts.
04. Recruiter Credit Guarantee & Adjustments
We hold our AI sourcing and candidate verification pipeline to the highest quality standards. To safeguard your hiring budget, Khoj Jobs provides the following automated and support-backed credit reversal guarantees:
Invalid Contact Replacement
If an unlocked candidate profile contains an invalid, disconnected, or incorrect phone number/email verified within 72 hours of unlocking, 100% of the consumed credit will be restored to your wallet upon submitting a quick report ticket.
AI Voice Interview Glitch Reversal
If an automated AI phone or video interview encounters a platform-level interruption or telecommunication outage preventing assessment completion, credits are refunded immediately to your account balance.
Duplicate Unlock Protection
Our platform architecture automatically recognizes previously unlocked candidates across your organization. Re-accessing an already unlocked profile within your active period consumes zero additional credits.
Goodwill & Discretionary Credits
Our account managers may issue complimentary promotional or makeup credits for enterprise accounts encountering unexpected operational anomalies during bulk recruitment drives.
05. Eligibility for Monetary Refunds
Direct financial refunds to the original payment source (bank account, credit/debit card, or UPI ID) are granted under the following defined conditions:
Duplicate or Erroneous Transactions
If a payment processing error results in your card or bank account being debited more than once for a single subscription or credit bundle order, all excess charges will be refunded in full.
Unresolved Technical Outages (SLA Breach)
If prolonged technical unavailability on our core platform exceeds 72 consecutive hours and prevents your organization from utilizing newly purchased subscription features or credit allocations.
Unauthorized or Fraudulent Billing
If an unauthorized purchase occurred on your account without organization permission and is reported to us within 7 days of the transaction timestamp.
06. Non-Refundable Scenarios
Monetary refunds will not be granted in the following circumstances:
- Consumed Digital Credits: Credits that have already been utilized to unlock verified candidate contact information, download resumes, or execute AI voice interviews.
- Hiring Outcomes & Candidate Response: While Khoj Jobs guarantees delivery of accurate candidate profiles and contact data, we do not guarantee specific candidate interview attendance, job offer acceptance, or hiring outcomes.
- Expired Credits: Unused credits remaining in an inactive account beyond the 12-month standard expiration timeline.
- Policy Violations & Account Termination: Accounts suspended or terminated due to fraud, posting discriminatory/misleading job openings, non-compliance with labor laws, or breach of our Terms of Service.
- Change of Hiring Requirements: Unused subscriptions or credits resulting from internal organizational hiring pauses, change of hiring strategy, or filled vacancies.
07. How to Request a Refund & SLA Timeline
To ensure prompt investigation and resolution, please follow these standardized steps:
Submit Your Request
Send an email to billing@khojjobs.com with the subject line "Refund Request - [Your Organization Name]", or raise a support ticket under Dashboard → Tickets.
Provide Transaction Documentation
Include your registered organization email, Razorpay Transaction/Order ID, invoice date, amount paid, and a clear explanation with supporting screenshots if relevant.
Review & Investigation (3–5 Business Days)
Our finance and compliance desk will review system logs, payment gateway receipts, and account activity within 3 to 5 business days. You will receive a written confirmation of decision.
Settlement & Payout (7–10 Business Days)
Once approved, monetary refunds are initiated through Razorpay back to your original source instrument. Depending on your banking institution, funds reflect within 7 to 10 working days.
08. Chargebacks & Dispute Resolution
We encourage all employers to communicate with our billing team directly to resolve any billing questions or misunderstandings prior to initiating a bank chargeback or dispute.
Unwarranted chargebacks or fraudulent dispute filings may lead to temporary suspension of organization access and forfeiture of active credits pending investigation.
09. Legal Entity & Contact Details
For any questions regarding this policy, billing statements, subscription renewals, or invoice clarifications, please contact our billing team:
Quick Genie Solutions Pvt. Ltd.
Operating Khoj Jobs AI Recruitment Platform
Need immediate assistance with an active subscription?